Shipping policy

SUBLIMAGENEZ

Terms of Service & Store Policies

DTF Transfers, Custom Embroidery, Laser Engraving & Apparel Decoration

1. GENERAL OVERVIEW & ACCEPTANCE OF TERMS

 

By placing an order with Sublimagenez (via website, email, phone, or in person), you ("the Customer") agree to be bound by the following Terms and Policies. Please review these policies carefully prior to submitting payment or sending artwork files for production.

 

2. REFUND, RETURN & CANCELLATION POLICY

2.1. All Sales Are Final on Custom Items

Because all DTF transfers, gang sheets, embroidered items, and custom decorated apparel are manufactured specifically to client specifications, all sales are strictly final. We do not accept returns, exchanges, or issue general refunds once an order is placed.

2.2. Manufacturing Defects & Claims Window

Claims for manufacturing defects, incorrect quantities, or production errors must be reported within 48 to 72 hours of delivery / local pickup. To submit a claim, please contact our support team with your order number, a detailed description, and clear photographic evidence of the issue.

Resolution Policy: If an error is verified to be a manufacturing fault on our end, Sublimagenez reserves the right to reprint or replace the affected items. Cash or credit refunds are not granted when a reprint resolution is available.

2.3. Order Cancellations & Modifications

Orders cannot be canceled, refunded, or modified once artwork has been processed into the RIP software or sent to the production queue. Cancellation requests made prior to file processing may be subject to an administrative processing fee.

3. ARTWORK REQUIREMENTS & COLOR ACCURACY DISCLAIMER

3.1. Customer Artwork Responsibility

Customers are strictly responsible for submitting print-ready files:

  • Format & Resolution: Files must be provided in PNG (with transparent background), high-resolution PDF, or vector format (AI, EPS, SVG) at a minimum of 300 DPI at actual print dimensions.

  • Transparency & Pixels: Our printing systems print exactly what is received. Any unwanted backgrounds, semi-transparent halos, pixelated edges, or artifact lines present in the submitted file will be printed. Sublimagenez is not liable for low-resolution or improper artwork provided by the customer.

3.2. Color Disclaimer (RGB vs. CMYK)

Digital screen previews (RGB) naturally differ from physical commercial print outputs (CMYK). While our professional printers are calibrated for high vibrancy and precision, exact on-screen color matches cannot be guaranteed. Color shifts resulting from standard RGB-to-CMYK color space conversions do not constitute a print defect.

3.3. Copyright, Trademarks & Intellectual Property

The Customer represents and warrants that they possess full legal ownership, licensing, or authorization to reproduce all logos, artwork, trademarks, and text submitted for printing or decoration. The Customer agrees to indemnify, defend, and hold harmless Sublimagenez from any claims, legal liabilities, or damages arising from copyright or trademark infringement.

4. APPLICATION, HEAT PRESSING & USAGE DISCLAIMER

 

The successful application and long-term durability of DTF transfers depend strictly on proper temperature, adequate pressure, accurate pressing time, and correct peeling techniques.

 

  • Detailed application instructions (temperature, pressure, peel method) are provided upon request and with order packaging.

  • Sublimagenez is not responsible for damaged transfers, burned garments, or transfer lifting caused by incorrect heat press settings, inconsistent heat distribution, or the use of household irons / handheld craft presses.

5. SHIPPING, FULFILLMENT & LOCAL PICKUP POLICIES

5.1. Turnaround Time vs. Shipping Transit Time

Turnaround time refers exclusively to the business days required to print, prepare, and package your order. Transit time is the separate duration required by the shipping carrier (USPS, UPS, FedEx) to deliver your parcel. Production timelines begin only after print-ready artwork approval and full payment receipt.

5.2. Shipping Delays & Carrier Liability

Sublimagenez is not responsible for transit delays caused by carrier disruptions, severe weather, regional routing issues, or inaccurate shipping addresses provided at checkout. Once a package is transferred to the carrier, risk of transit loss or delay transfers to the carrier.

5.3. Local Pickup Policy

Orders selected for Local Pickup must be collected within 30 calendar days of receiving the "Ready for Pickup" notification. Orders remaining unclaimed after 30 days will be considered abandoned and disposed of without refund.

Questions or Support?

 

For questions regarding these Terms and Policies, artwork verification, or existing orders, please reach out to our customer support team at your earliest convenience.